Genius Insight Technical Support: Downloads, Login and Libraries

Use this support guide for current Genius Insight downloads and help with account access, devices, and libraries. It replaces legacy installation instructions for older releases.

Download or Update Genius Insight

Get current links from Support Central and software downloads. Follow the instructions for your device and app version. Older HockeyApp links and enterprise-profile instructions in previous versions of this article should not be used for current App Store installations.

Login or Activation Problems

Check that you are using the email associated with your Genius Insight account and the activation information provided with your purchase. Use the password-recovery option in the app if available. If access still fails, contact support with your device model, app version, and a description of the error. Do not send your password.

Moving to a New Device or Missing Records

Before uninstalling an app, clearing its data, or replacing a device, ask support about the backup and transfer process for your version. Legacy Dropbox migration instructions may not apply to your account. Avoid deleting the original installation until your records and libraries are confirmed on the new device.

Libraries and Training

Browse Genius custom libraries and use the training blueprint for learning resources. For help importing purchased content, include your order details when contacting support.

Trials, Packages and General Questions

The current Genius Insight trial is 14 days. Visit the free-trial page for details. Our main FAQs cover product basics, remote sessions, orders, and general wellness use.

How to Contact Support

Use the contact page or email admin@insighthealthapps.com. Describe what happened and include the device and app version so the team can identify the appropriate instructions.